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Concerto Support Services (c)

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Critical New Concerto Version coming 20th May 2024 at 15:30

Dear all,

 

From Monday the 20th May 2024 we are excited to announce that the next major release for Concerto will feature a brand new User Interface.

This release will happen at 15:30 and concerto live will be down for about 30 minutes. (please ensure you save your work before 15:30 on 20/05/2024) 

you can already access the new UI (user interface) on the database projects2 database  Login (concerto.co.uk) ( same login and password like Live) to see what the new user interface will look like.

Please ensure to get yourself familiar with the new user interface before its on live database. 

 Use this link to the new user interface : Login (concerto.co.uk) you can also download the Document called Concerto new UI interface. 

New User Interface Announced :

In the New Version New Concerto For windows button will no longer be there. You will have to use duplicate tab on the browser. On the browser tab, right click and select duplicate tab. 

- Top right menu options replaced with icons and popup menus,- Icons against Main Menu removed,- Main Menu now scrolls independently of the main page,- Main Menu search allows you to search the menu for pages,- Colours have been toned, - Main font slightly larger, - Button and status colours have been specifically selected to pass Accessibility tests, - Forms have been refreshed across the system, - Toolbars with large numbers of buttons have been changed to incorporate button groups, - Main search at the top of every page incorporates Helpdesk jobs and Order it it's index, - Significant improvements to CAD, - CAD.net Windows app retired.


Concerto New User Interface v1.1.docx

News *IMPORTANT INFORMATION*

Dear All

Please ensure you have the lastest browser software and updates installed on your machines. 

When the FM Support line closes at 5.30pm or before 8.00am the phone is transferred to our out of hours provider, they will then follow the correct procedures to contact the relevant supplier if required. Please continue to call 0300 456 0101 which is manned 24 hours a day, 365 days a year.

Our contract was awarded to Kier after extensive procurement procedures and we must monitor performance through KPI’s for future contracts to be considered.

To email faults or queries, the address is: FMSupport@wiltshire.gov.uk

For any PPM (Planned Preventive Maintenance) queries and compliance scheme (invoicing) please email buildingcompliance@wiltshire.gov.uk

 

Best regards

FM Support Team & Building Compliance Team

 


FM Helpdesk Guideline Poster [Update]_External Print Version.pdf

Critical New Concerto Version coming 20th May 2024 at 15:30

Dear all,

 

From Monday the 20th May 2024 we are excited to announce that the next major release for Concerto will feature a brand new User Interface.

This release will happen at 15:30 and concerto live will be down for about 30 minutes. (please ensure you save your work before 15:30 on 20/05/2024) 

you can already access the new UI (user interface) on the database projects2 database  Login (concerto.co.uk) ( same login and password like Live) to see what the new user interface will look like.

Please ensure to get yourself familiar with the new user interface before its on live database. 

 Use this link to the new user interface : Login (concerto.co.uk) you can also download the Document called Concerto new UI interface. 

New User Interface Announced :

In the New Version New Concerto For windows button will no longer be there. You will have to use duplicate tab on the browser. On the browser tab, right click and select duplicate tab. 

- Top right menu options replaced with icons and popup menus,- Icons against Main Menu removed,- Main Menu now scrolls independently of the main page,- Main Menu search allows you to search the menu for pages,- Colours have been toned, - Main font slightly larger, - Button and status colours have been specifically selected to pass Accessibility tests, - Forms have been refreshed across the system, - Toolbars with large numbers of buttons have been changed to incorporate button groups, - Main search at the top of every page incorporates Helpdesk jobs and Order it it's index, - Significant improvements to CAD, - CAD.net Windows app retired.


Concerto New User Interface v1.1.docx

News *IMPORTANT INFORMATION*

Dear All

Please ensure you have the lastest browser software and updates installed on your machines. 

When the FM Support line closes at 5.30pm or before 8.00am the phone is transferred to our out of hours provider, they will then follow the correct procedures to contact the relevant supplier if required. Please continue to call 0300 456 0101 which is manned 24 hours a day, 365 days a year.

Our contract was awarded to Kier after extensive procurement procedures and we must monitor performance through KPI’s for future contracts to be considered.

To email faults or queries, the address is: FMSupport@wiltshire.gov.uk

For any PPM (Planned Preventive Maintenance) queries and compliance scheme (invoicing) please email buildingcompliance@wiltshire.gov.uk

 

Best regards

FM Support Team & Building Compliance Team

 


FM Helpdesk Guideline Poster [Update]_External Print Version.pdf